Privacy Policy - Weesupp

Effective Date: December 16, 2024

At Weesupp, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our customer support app. By accessing or using Weesupp, you agree to the terms of this Privacy Policy.

1. Information We Collect

Weesupp collects the following types of information:

Personal Information: When you register or use our services, we may collect personal information such as your name, email address, phone number, and other details necessary for communication and support purposes.
Usage Data: We collect information about your interactions with the app, including your device information, IP address, and log data (e.g., app usage patterns, crashes, and technical data related to your device).
Support Data: Any information you share when you reach out for customer support, including chat logs, feedback, and any other details relevant to resolving your inquiries.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide customer support and respond to inquiries.
To improve our services, app functionality, and user experience.
To send updates, notifications, and promotional material (if you have opted in).
To comply with legal obligations and enforce our terms of service.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. These include encryption, access controls, and secure communication protocols. However, no data transmission over the internet can be 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following cases:

Service Providers: We may share data with trusted third-party vendors who help us operate the app and provide customer support.
Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Weesupp, our users, or others.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing customer support and complying with legal requirements. If you wish to delete your account or request that your information be removed, please contact us at info@weesupp.com.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can update or correct any inaccurate information.
Deletion: You can request that we delete your personal data, subject to certain conditions.
Opt-Out: You can opt out of receiving promotional emails or notifications by following the unsubscribe instructions in the communication.

7. Children's Privacy

Weesupp is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page. Please review the policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@weesupp.com

By using Weesupp, you consent to the terms outlined in this Privacy Policy.