Effective Date: December 16, 2024
At Weesupp, we use cookies and similar technologies to enhance your experience with our customer support app. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences regarding cookies when using our services.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone, etc.) when you visit websites or use apps. Cookies are used to remember information about your preferences and actions, which helps improve your user experience.
2. Types of Cookies We Use
Weesupp uses the following types of cookies:
- Essential Cookies: These cookies are necessary for the basic functionality of the app, such as logging in, using the support features, and maintaining session information. Without these cookies, the app would not function properly.
- Performance Cookies: These cookies collect information about how users interact with the app, such as which pages are visited most often, and if any errors occur. This helps us improve the performance and usability of our app.
- Functional Cookies: These cookies allow the app to remember your preferences, such as language settings or login credentials, to provide a more personalized experience.
- Analytical/Tracking Cookies: We use analytical cookies to track usage data, which helps us understand how users navigate the app and where improvements may be needed. These cookies may collect information like your IP address, browser type, and session duration.
- Third-Party Cookies: We may use third-party cookies from external services, such as Google Analytics or social media platforms, to analyze trends, track user interactions, and serve targeted ads. These third-party services may collect and use data according to their own privacy policies.
3. How We Use Cookies
We use cookies for the following purposes:
- To provide a seamless and personalized experience.
- To analyze and improve the performance of the app.
- To remember your preferences and login information.
- To collect data for statistical and analytical purposes to enhance the app's functionality.
- To enable certain third-party integrations (such as chat services or social media sharing).
4. Managing and Controlling Cookies
You can control and manage cookies through your device settings. Most web browsers allow you to:
- Accept or decline cookies.
- Delete cookies stored on your device.
- Set your browser to notify you when a cookie is being stored.
Please note that disabling certain cookies may affect the functionality of the app and your overall experience.
For more detailed instructions on how to manage cookies in different browsers, you can visit the help section of your browser’s website.
5. Consent to Use Cookies
By using Weesupp, you consent to the use of cookies as described in this Cookie Policy. If you do not agree with our use of cookies, please adjust your cookie settings or refrain from using the app.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we use cookies.
7. Contact Us
If you have any questions or concerns about this Cookie Policy, please contact us at:
Email: info@weesupp.com
By continuing to use Weesupp, you agree to our use of cookies as outlined in this policy.